Dasar Privasi

FIX IT COMPUTER (M) SDN. BHD. (“we”, “us”, “our”, “the Company”) is committed to protecting your privacy and personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of personal data:

  • Technical Data: IP address, browser type, and usage data collected automatically when you visit our website
  • Contact Information: Name, email address, phone number, mailing address
  • Device Information: Details about devices submitted for repair (e.g. brand, model, serial number)
  • Inquiry/Communication Data: Information you provide via our contact form, WhatsApp, phone, or email

2. How We Collect Your Information

We collect personal data when you:

  • Submit an inquiry through our website’s contact form
  • Contact us via phone, email, or WhatsApp
  • Bring a device to our physical location for repair services
  • Browse our website (via cookies and similar technologies)

3. Purpose of Collection

We use your personal data for the following purposes:

  • Our employees and authorized personnel, strictly on a need-to-know basis
  • Third-party service providers who assist in our business operations (e.g. IT hosting providers), subject to confidentiality obligations
  • Relevant authorities, where required by law

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate or incomplete personal data
  • Withdraw consent for processing of your data (where consent is the basis for processing)
  • Limit processing of your personal data for marketing purposes

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings; however, this may affect certain website functionalities.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

FIX IT COMPUTER (M) SDN. BHD. (1574203-A)
GF-17, Aras Bawah, SACC Mall, Seksyen 14, 40000 Shah Alam, Selangor
Phone: +6012-225 4849
Email: sales@fixitcomputer.com.my