FAQ
Frequently Asked Questions
We provide professional computer repair and IT support services, including laptop repair, desktop repair, printer repair, and network & CCTV installation/support, for both individuals and businesses.
Repair turnaround time depends on the issue and parts availability. Simple repairs may be completed same-day, while more complex issues may take longer. We’ll provide an estimated time frame after diagnosis.
Yes. All devices go through a diagnosis process, and we will provide a cost estimate before proceeding with any repair work.
We service a wide range of brands, including but not limited to Dell, HP, Lenovo, Apple, Asus, Acer.
We take reasonable precautions to protect your data during the repair process; however, we strongly recommend backing up your data beforehand, as we are not responsible for data loss unrelated to our repair work.
Yes, repair services may be covered under warranty terms communicated to you at the point of service. Warranty does not cover misuse, unauthorized third-party repairs, or normal wear and tear.
Devices left uncollected beyond a set period may be subject to storage fees or other actions, following reasonable communication attempts made by us to reach you. Please refer to our Terms and Conditions for full details.
We offer both in-store pickup and courier delivery within Malaysia. Please refer to our Shipping Policy for estimated delivery times and fees.
Please contact us directly to discuss on-site service availability, as this may depend on the nature of the issue and your location.
You can find our complete Privacy Policy, Terms and Conditions, and Shipping Policy linked in our website footer.