Shipping Policy

This Shipping Policy applies to products purchased through FIX IT COMPUTER (M) SDN. BHD. (“we”, “us”, “our”, “the Company”). Please read this policy carefully before making a purchase.

1. Order Processing

  • All orders are processed within “[please reach out to us]” business days upon confirmation of payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation via email/WhatsApp once your order has been processed and shipped (where applicable).

2. Shipping Coverage

  • We currently ship to locations within Malaysia only.
  • For customers outside our shipping coverage area, please contact us directly to discuss alternative arrangements.

3. Shipping Methods & Delivery Time

Delivery MethodEstimated Delivery Time
In-store pickupAvailable immediately upon order readiness notification
Standard courier delivery (Peninsular Malaysia)[Insert estimate, e.g. 2–4 business days]
Standard courier delivery (East Malaysia)[Insert estimate, e.g. 5–7 business days]

**Delivery times are estimates only and may vary due to courier service delays, weather conditions, or other circumstances beyond our control.

4. Shipping Fees

  • Shipping fees, if applicable, will be calculated at checkout based on delivery location and package weight/size.
  • Free shipping promotions (if any) will be clearly stated at the time of purchase.
  • In-store pickup is available at no additional charge.

5. In-Store Pickup

  • Customers may choose to collect their order directly from our physical location:
    FIX IT COMPUTER (M) SDN. BHD. (SACC Mall Shah Alam)
    GF-17, Ground Floor, SACC Mall, Seksyen 14, 40000 Shah Alam, Selangor
  • Please bring a valid form of identification and your order confirmation when collecting your item.
  • Orders not collected within “[please reach out to us]” days of notification may be subject to storage fees or cancellation, following reasonable communication attempts made by the Company (via phone calls, SMS, WhatsApp messages, or emails sent to the contact details provided by the customer).

6. Order Tracking

  • Where applicable, tracking information will be provided once your order has been shipped via courier.
  • For any delivery concerns, please contact us directly using the details below.

7. Delayed or Lost Shipments

  • While we work with trusted courier partners, we are not liable for delays caused by the courier service once the item has been handed over for delivery.
  • In the event of a lost shipment, please contact us within “[please reach out to us]” days of the expected delivery date so we can assist in resolving the matter with the courier.

8. Damaged Items Upon Arrival

If your item arrives damaged, please contact us within “[please reach out to us]” days of receipt, along with photographic evidence of the damage, so we can assess and resolve the issue.

9. Changes to This Policy

We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions regarding shipping or delivery, please contact us:

FIX IT COMPUTER (M) SDN. BHD. (1574203-A)
GF-17, Ground Floor, SACC Mall, Seksyen 14, 40000 Shah Alam, Selangor
Phone: +6012-225 4849
Email: sales@fixitcomputer.com.my